FAQs - The Honey Dew Donuts Rewards App
What are Honey Dew Donuts® Rewards?
Honey Dew Donuts® Rewards is our loyalty reward app that allows you to earn rewards and offers throughout the year.
Ok, how do I get started?
Download the app from the App Store or Google Play store and create your account. You can begin using the app immediately.
Is there a fee to join the rewards program?
No way! You just need to create your account and you’ll be ready to start earning your points.
I do not have an email address, can I join the rewards program without using one?
An email address is required as it helps us keep you informed about both your account and rewards.
How does the Honey Dew Donuts® Rewards program work?
With any qualifying in shop purchase, you earn 1 point for every $1 spent.
When you have earned 80 points, you will receive a Free Beverage, up to $4, of your choice (with some exceptions) your reward can be redeemed with any subsequent purchase
Why does the Honey Dew Donuts® Rewards app ask for my location information?
Your location information is needed to locate the Honey Dew Donuts® Shop nearest to you and to make your search quick and easy.
What if I don’t have a mobile device or don’t want to have the Honey Dew Donuts® Rewards app on my phone?
We apologize, you dew need the App downloaded to your phone to manage your account, earn points, and claim rewards.
How do you use my personal and purchase information?
We do not share your personal or purchase information. Purchase information is used to help us provide you with offers, products and information you are most interested in.
Is my personal information secure?
How do I earn points?
Simply open your app when you check out and scan the barcode on the bottom of your receipt to earn points. If you added your phone number to your account when signing up, you can provide your number to the cashier to earn points automatically.
The barcode didn’t scan. What can I do?
Please take a photo of the receipt and send it into Honey Dew Donuts® using the ‘Need Help?” feature of the app.
I have visited Honey Dew Donuts® more than once today. Can I scan multiple receipts in one day?
Yes. You can scan up to two receipts within a four hour period.
How do I know how many points I have earned?
You can check your account balance at any time by opening the Honey Dew Donuts® Rewards app and tapping “Rewards” in the bottom menu of your screen. You will see the points meter and how close you are to reaching 80 points.
My receipt was for higher than the points I received, why?
You earn points on all pre-tax sales and not the receipt total, which includes tax.
Can I give the cashier my phone number to apply my points to my account?
Besides points, are there other ways to get free food and discounts?
From time to time we provide special rewards and offers for our members. Be sure to open our emails and check the “Inbox” section of our app so you don’t miss any offers or rewards!
None of these situations apply and I still don’t know why I didn’t earn points. What can I do?
Please log into the Honey Dew Donuts® Rewards app. Select ‘More’ section on your menu bar, and tap “Need Help?” and complete the auto-generated email by explaining your situation, location you visited and receipt number. We will respond within 5 business days to help resolve your situation.
I earned a Free Beverage, how do I redeem it?
To redeem, follow these simple steps:
• Open the Honey Dew Donuts® Rewards app before paying the cashier, tap the rewards button, select your Reward, then tap redeem. Your reward will be applied to your order. A code will appear on your device. The cashier will enter the code when you pay.
I have multiple rewards, can I apply them all to one purchase to cover the cost of most of my purchase?
You can only redeem one reward per transaction. Redeeming two or more rewards in a single purchase is not allowed.
Can I substitute my reward for a different product?
Sorry, substitutions are not allowed
Do my rewards expire?
Yes, all rewards expire, although we do our best to give you enough time to redeem. You can check your account for current rewards and view expiration dates.
Can I earn my rewards points at any Honey Dew Donuts® Shop on all Honey Dew purchases?
Points are only earned by making qualified purchases at participating Honey Dew locations. Unqualified purchases are:
Purchase/reload of Honey Dew gift cards
Donations to charity
Purchase of newspapers
Portions of your purchase which are for taxes
I purchased a Honey Dew Donuts® gift card, can I earn points?
Purchasing gift cards do not earn points. However, if you have a gift card and wish to use it to pay for your order, you can receive points as long as you are a member.
Why does the Honey Dew Donuts® Rewards app ask to use my camera? Can I turn it off?
In order to earn points with the barcode, your device camera is needed to view and scan the barcode. You can turn off the camera in your settings but you will need to manually enter the bar code numbers each time you wish to earn points for purchases.
My app is frozen and won't advance to next screen. What do I do?
Try logging out of your account and then closing the Honey Dew Donuts® Rewards app on your device. Restart the app and begin using it as usual. If the problem persists, select the “Need Help” tab in the app menu. Provide details of your technical difficulty and submit.
How do I auto load a gift card?
You can load and auto reload your gift card with a minimum of $10. This can be completed through the gift card tab on the app by entering your credit card.
Can I add a traditional gift card to my account?
No, our traditional gift cards cannot be added to your account
Can I redeem my reward when I’m buying additional products?